Frequently Asked Questions.
Orders
Q. I want to send flowers, how do I do it?
It is very easy. Visit the website, www.florachic.com and select one of the different products available. We will then guide you through the purchase process where you can provide us with the necessary details to send the flowers.
Q. Where can I send flowers?
You can send flowers to Spain, Italy, France, United Kingdom and Germany.
Q. Do the flowers include the vase?
We do not include the vase, but you can choose one from £10.
Q. How can I use my discount code?
Use the code in the checkout process.
Q. Do you send flowers on Sundays?
We would like to, but at the moment we do not have a Sunday delivery service.
Q. Are the images of the bouquets identical to the final product?
The images we use are a visualisation of the product. We send some flowers more closed, such as lilies, so that the recipient can enjoy fresh flowers for a longer period of time.
Q. Why do you need my phone number?
It is very important that you provide us with your full personal details, including a valid telephone number. You may be contacted by our customer service to confirm the delivery address, make changes to the order or confirm payment information. Communication will be strictly about matters related to the order.
Deliveries
Q. What happens after the order has been shipped?
You will receive a confirmation email notifying you that we have accepted your order. Later, you will receive another email confirming that the order is being prepared and, finally, we will send you an email when the order has been delivered.
Q. How can I check the status of my order?
Go to the “Where is my order” section.
Q. How will I know that the flowers have reached their destination?
You will receive an email confirming delivery.
Customer service
Q. What are the most common problems with orders?
Sometimes incomplete recipient data is the problem. It is very important that the details are complete and correct. The recipient’s telephone number can ensure that the flowers arrive correctly.
Q. What is your delivery policy?
You can go to section Delivery Policy to know the details.
Q. What are the opening hours of the customer service?
Monday to Friday from 12pm to 10pm CET. We commit to respond within 24 hours during working hours.