Política de envíos y reclamación

Shipping is completely free of charge.

We have three logistics centres of our own, located in Spain, Germany and Italy. Orders are delivered within 1 to 5 working days from the time they leave our warehouses. We will provide you with a tracking number with which you can check the status of your order in your personal account and on the website of the assigned carrier. The exact time of delivery will always depend on our logistics partners.

If your order does not arrive on your requested date, we will refund the delivery fee with a voucher for this amount to be used on your next order, but we cannot refund the total price of your order.

Please note that we do not issue refunds if the order does not arrive on time due to circumstances outside our control (if the recipient is not home at the time of delivery, for example).

If the delivery cannot be made because your chosen date is a local public holiday, your order will arrive the next working day. In this case, we cannot offer any kind of refund or send any new product.

If you are thinking of sending flowers to a public building, like a hospital, hotel, residence or company, please contact the centre first and find out how they handle this kind of delivery.

We will need you to provide the name and telephone number of the establishment to which you want to send your flowers, along with as many supplementary details as possible.

In the case of a hospital, for example, you should let us know the floor and ward number where the patient is staying. Please note that many hospitals do not allow deliveries in private rooms or ICU.

If you would like to send flowers to someone staying in a hotel, don’t forget to specify the name of the person who made the booking and the room number (if you know it).

We will do everything we can to make sure your bouquet reaches its recipient, but we cannot guarantee delivery if we do not know the delivery reception conditions of the destination. If the delivery cannot be made for one of these reasons, we cannot offer any kind of refund or send any new product.

In accordance with the provisions of article 103 of Spanish Law 3/2014, of 27 March, amending the consolidated text of the General Consumer and User Protection Act, the right of withdrawal does not apply to the supply of goods that are made to the consumer’s specifications or are clearly personalised, or that, due to their nature, cannot be returned or may deteriorate or expire rapidly.

Does your bouquet or plant fail to meet your quality expectations? We are really sorry to hear that your experience with us has not been a positive one. Please send us a photo of the product within 24 hours of receiving the delivery so that we can investigate what happened.

We are committed to assessing your case and providing a response as soon as possible; for this reason, we need you to send us the photo within this time. Otherwise, we will be unable to help you and handle your complaint.

During the purchase process, please make sure the address you provide is correct and complete. We have developed address validation functions that will help you to find your address easily, but don’t forget to double check all the fields to avoid delivery problems.

Please note that if we cannot deliver the order to its recipient because the address is incorrect or incomplete, we cannot offer any kind of refund or send any new product.

Although we don’t think anyone would refuse a beautiful bouquet of flowers, if for any reason the recipient does not accept the delivery, we cannot offer any kind of refund or send any new product.

Here at FloraChic, authenticity is important to us. This is why we prepare our bouquets by hand and select only the freshest flowers. Although we strive to make sure your bouquet looks as similar as possible to the original product photo, there may be some slight variations.

That’s the wonderful thing about working with a living product: every floral arrangement is unique. Even so, we guarantee that all our bouquets conform to the same concept and offer the quality you expect from us. Some of our bouquets may include added products, like a soft toy or chocolates. Please note that the photo displays an example of these products, and that the brand or model we send depends on availability. But don’t worry: we will make sure the item received is of a similar quality to the one displayed on our website. If you receive a product that differs slightly from the original photo, but that complies with the necessary quality standards, we cannot offer any kind of refund or send any new product.

When you place an order on our website, please remember that it will only include the products specified in the description.

For example, if you like the vase in the photo but it doesn’t appear in the description, you will have to add it to your order separately.

The photos on our website show the average size of our bouquets, and their composition and shape may vary slightly. Please consult our Substitution Policy if you would like to find out more about this.