Conditions of purchase

Delivery cost

The delivery fee is £4.90

We have four logistics centres located in UK, Spain, Germany and Italy. Orders are delivered within 1 to 5 working days from the time they leave our warehouses. We will provide you with a tracking number with which you can check the status of your order in your personal account and on the website of the assigned carrier. The exact time of delivery will always depend on our logistics partners.

Even though we strive to ensure that all orders are delivered on time, on special occasions like Valentine’s Day, Mother’s Day, or Christmas, unforeseen circumstances may cause some delays. We guarantee a 97% probability that your order will arrive on the chosen day, but unexpected setbacks can occur, leading to delivery delays. If you’re placing an order for an event or a special date, we strongly recommend selecting a date with a day’s buffer to prevent any mishaps. This extra precaution will ensure your order is available on time, providing you with a worry-free experience.

We guarantee the delivery of your order on the day you selected with a 97% assurance, but keep in mind that we do not process refunds. Despite our commitment, there might be delays due to unexpected setbacks or high demand on specific dates. Therefore, we recommend placing your order a few days in advance of your event or special date to ensure you receive it on time.

Please note that we do not process refunds if the order hasn’t been delivered for reasons beyond our control, such as the recipient not being at their address at the time of delivery.

During the checkout process, it is very important that you make sure that the delivery address is correct. Do not forget to check all the fields to avoid problems in the delivery of your order.

Please remember that if your bouquet does not arrive at its destination because the address was incorrect, we will not be able to manage any kind of refund or send you a new product.

If you are thinking of sending flowers to a public building, like a hospital, hotel, residence or company, please contact the centre first and find out how they handle this kind of delivery.

We will need you to provide the name and telephone number of the establishment to which you want to send your flowers, along with as many supplementary details as possible.

In the case of a hospital, for example, you should let us know the floor and ward number where the patient is staying. Please note that many hospitals do not allow deliveries in private rooms or ICU.

If you would like to send flowers to someone staying in a hotel, don’t forget to specify the name of the person who made the booking and the room number (if you know it).

We will do everything we can to make sure your bouquet reaches its recipient, but we cannot guarantee delivery if we do not know the delivery reception conditions of the destination. If the delivery cannot be made for one of these reasons, we cannot offer any kind of refund or send any new product.

Although we don’t think anyone would refuse a beautiful bouquet of flowers, if for any reason the recipient does not accept the delivery, we cannot offer any kind of refund or send any new product.

At FloraChic we are committed to authenticity, which is why we prepare our bouquets by hand and select only the freshest flowers. Although we always do our best to ensure that your bouquet is as close as possible to the original photograph of the product, you may notice some variations.

That’s the beauty of working with a product that has a life of its own, that each floral arrangement is unique. Even so, we guarantee that all our bouquets respect the same concept and meet the quality you expect from us.

Some of our bouquets may include added products such as a cuddly toy or chocolates. Please note that the picture only shows a visualization of these products, and that the brand or model we send will depend on the availability of these products. But don’t worry, we assure you that they will always be of a similar quality to what you see on our website.

If you receive a product that is slightly different from the original photograph, but which meets the necessary quality standards, we will not be able to process a refund of the order.

When you place an order on our website, please remember that it will only include the products specified in the description.

For example, if you like the vase in the photo but it doesn’t appear in the description, you will have to add it to your order separately.

The photos on our website show the average size of our bouquets, and their composition and shape may vary slightly. Please consult our Substitution Policy if you would like to find out more about this.

In accordance with the provisions of article 103 of Spanish Law 3/2014, of 27 March, amending the consolidated text of the General Consumer and User Protection Act, the right of withdrawal does not apply to the supply of goods that are made to the consumer’s specifications or are clearly personalised, or that, due to their nature, cannot be returned or may deteriorate or expire rapidly.

Does your bouquet or plant fail to meet your quality expectations? We are really sorry to hear that your experience with us has not been a positive one. Please send us a photo of the product within 24 hours of receiving the delivery so that we can investigate what happened. We are committed to assessing your case and providing a response as soon as possible; for this reason, we need you to send us the photo within this time. Otherwise, we will be unable to help you and handle your complaint. You can send the photo through the form.

Please note that refunds are offered in the form of a voucher in your FloraQueen account to be used on your next order. The refund voucher is valid for a year and cannot be used alongside other promotions.

You can pay for your order from our website using a credit or debit card (Mastercard, Visa, Visa Electron, Maestro), PayPal or Amazon Pay.

Once you have placed your order, you will not be able to modify or cancel it under any circumstances, as order processing begins immediately after the order is placed.

Occasionally, the florist preparing your order may not have one of the items that appear in the bouquet description in stock, and will need to substitute it with another product. Don’t worry: we guarantee that the substitute will always be of the same or higher value compared to the product you chose.

Should our florist have no stock of one of the additional products you ordered, We will proceed to send you the order without this product and we will refund you with a voucher for the same price to be used on your next order.

It is possible that our florist may have to make changes to the colour of some flowers, but we assure you that they will always maintain the shade of the bouquet that you see on the website.

Remember that the photograph is a visualisation of the product, so we cannot guarantee that the colour tone will be exactly the same as the one shown in the image. For example, a pink bouquet may have a paler shade or a more intense shade, but it will always be pink.

The Agreements (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of Spain, without regard to choice or conflicts of law principles. Further, you and Florachic agree to the jurisdiction of Spain to resolve any dispute, claim, or controversy that relates to or arises in connection with the Agreements (and any non-contractual disputes/claims relating to or arising in connection with them) and is not subject to mandatory arbitration.